Frequently Asked Questions
Common questions from European importers about our products and services.
What is your minimum order quantity (MOQ)?
MOQ varies by product. Typically 500kg for spices, 1 metric ton for grains/rice. We can discuss smaller quantities for sample orders or mixed containers.
Do you provide product samples?
Yes, we provide samples for serious buyers. Sample costs are usually nominal or free for larger potential orders. Buyer typically pays shipping.
What are your payment terms?
Standard terms for new clients: 50% advance payment, 50% balance against scanned shipping documents. For established clients, we offer more flexible terms.
Which European ports do you ship to?
Primary: Le Havre (France), Rotterdam (Netherlands), Hamburg (Germany). Other ports negotiable.
Are your products EU compliant?
Yes, all products meet EU food safety standards. We provide complete testing reports and certificates.
What is the typical delivery timeline?
2-3 weeks from order confirmation to port departure, plus shipping time to your location.
Do you handle customs clearance?
We handle Indian export customs. Import customs at European port is typically handled by buyer or their agent, but we can recommend partners.